Contact Us
We're here to answer your questions about digital gift cards
Get in Touch
At GiftMahya, we value communication with our visitors. If you have questions about digital gift cards, need clarification on any information presented on our website, or want to provide feedback, we encourage you to reach out to us. We strive to respond to all inquiries in a timely manner.
Please note that GiftMahya is an informational resource about digital gift cards. We do not sell, issue, redeem, or provide customer service for specific gift cards. If you have issues with a gift card you have purchased or received, please contact the retailer or platform that issued the card directly.
Contact Information
Mailing Address
GiftMahya
1101 Twin C Ln
Newark, DE 19713
United States
Phone
Phone: (302) 892-9355
Fax: (302) 892-9356
Phone hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time
General Inquiries: [email protected]
Website Feedback: [email protected]
Business Inquiries: [email protected]
We typically respond to email inquiries within 1-2 business days.
Before You Contact Us
To help us assist you more effectively, please consider the following:
- Check Our FAQ: Many common questions are answered in our comprehensive Frequently Asked Questions section. This may provide you with immediate answers.
- Review Our Content: Our website contains detailed information about various aspects of digital gift cards. Browse our pages to see if the information you need is already available.
- Be Specific: When contacting us, providing specific details about your question or concern helps us give you more accurate and useful information.
- Gift Card Issues: If you are experiencing problems with a specific gift card (such as redemption issues, balance inquiries, or lost cards), please contact the retailer or platform that issued the card. They have access to your account information and can provide direct assistance.
How We Can Help
GiftMahya can assist with the following types of inquiries:
- General questions about how digital gift cards work
- Information about different types of gift cards and their uses
- Best practices for gift card security and safety
- Guidance on choosing appropriate gift cards for specific occasions
- Clarification about content on our website
- Feedback about our information and resources
- Suggestions for additional content or topics to cover
- Business partnership or collaboration inquiries
- Media or press inquiries about gift card information
What We Cannot Assist With
Please note that GiftMahya cannot help with the following:
- Purchasing or selling gift cards
- Redeeming gift card codes or checking specific card balances
- Resolving issues with gift cards from specific retailers or platforms
- Replacing lost, stolen, or damaged gift cards
- Processing refunds or exchanges for gift cards
- Accessing account information for gift card purchases
- Verifying the authenticity of specific gift card codes
- Mediating disputes between buyers, recipients, and retailers
For these types of issues, please contact the retailer or platform where the gift card was purchased or the company whose gift card you are trying to use.
Response Times
We make every effort to respond to inquiries promptly. Here is what you can typically expect:
- Email Inquiries: We aim to respond within 1-2 business days. During peak periods or holidays, response times may be slightly longer.
- Phone Inquiries: Phone support is available during business hours (Monday through Friday, 9:00 AM to 5:00 PM Eastern Time). If we are unable to answer your call, please leave a message and we will return your call within one business day.
- Mailed Correspondence: Written correspondence sent via postal mail will be reviewed and responded to within 5-7 business days of receipt.
Please note that we do not provide support on weekends or major U.S. holidays.
Your Feedback Matters
We continuously strive to improve our content and resources. If you have suggestions for topics you would like us to cover, notice any errors or outdated information on our website, or have ideas for how we can better serve visitors, we want to hear from you. Your feedback helps us enhance the quality and usefulness of the information we provide.
You can submit feedback through any of our contact methods listed above. We review all feedback carefully, though we may not be able to respond individually to every suggestion.
Business and Media Inquiries
For business partnership opportunities, collaboration proposals, or media requests, please contact us at [email protected]. In your message, please include:
- Your name and organization
- The nature of your inquiry
- Relevant details about your proposal or request
- Preferred method and timeframe for response
We will review your inquiry and respond appropriately based on the nature of your request.
Office Location
Our office is located in Newark, Delaware. While we primarily communicate via phone and email, written correspondence can be sent to our mailing address listed above. Please note that we do not maintain public walk-in hours at this location.
Business Information
Business Name: GiftMahya
Business License Number: DE-2024-GC-8877
Jurisdiction: State of Delaware, United States
Type of Service: Educational and informational resources about digital gift cards
Privacy and Communication
When you contact us, we may collect certain information such as your name, email address, phone number, and the content of your message. This information is used solely for the purpose of responding to your inquiry and is handled in accordance with our Privacy Policy.
We respect your privacy and will not share your contact information with third parties without your explicit consent. We will not add you to any mailing lists or send you promotional communications unless you specifically request such information.